Does this make sense?

[quesarah]

I ordered an item for wafflelips' birthday. The warehouse shipped the wrong item. Customer service apologized and said they'd arrange for UPS to pick up the incorrect package and ship the correct.

UPS is trying to pickup the package this afternoon. There is one tracking number for this process.

UPS is also trying to deliver the correct item at some point today. There is another tracking number for this.

UPS customer service cannot tell me whether or not one driver will take care of both packages. They have absolutely no way knowing this information.

*thunks head against wall*

Comments

[nightxade.livejournal.com]

Oooh UPS fun! I had a gift sent to me from LA when I was in the hospital and they wanted to charge me $100+ to receive it, which went down to $75 when I said it was a gift. The sender paid the $75 but by then, it was on it's way back to LA for some reason instead of being held like they said it would. Unfortunately, by that time, the sender was on his way back to Australia, so now, there's some lucky UPS delivery guy with a free PSX.

[biogeekgrrl.livejournal.com]

I think it's all a big scam to infuriate and frustrate customers and get free shit.